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Introduction |
Name |
Description |
|
301: Introduction to the DA Process |
An in-depth look at the DA process and when it needs to be applied. |
|
305: Introduction to the Appeals Process |
Course covers ways to handle an appeal. |
|
309: Running an Investigation |
How do you approach an investigation effectively? |
|
Identifying Problems |
Name |
Description |
|
311: IC to OOC transformation |
When does an IC matter become an OOC matter? |
|
314: Onsite Coordinating |
When is it necessary for the coordinator to step into the session? |
|
315: Identifying a Problem Member |
What do you do about someone who skirts the rules and causes problems but never breaks the code of conduct or the rules? |
|
316: Preventing Officer Burnout |
Helping an officer continue to enjoy volunteering |
|
317: Dare to Disagree |
Positive discussion versus disagreements, what’s the tipping point? |
|
318: Identifying Harassment |
What is Harassment and how do you deal with it? |
|
Dealing with Problems |
Name |
Description |
|
325: Writing a Letter of Counseling |
Handling Letters of Counseling |
|
Conflict Resolution |
Name |
Description |
|
342: Conflict Resolution |
How to try to avoid having to open a DA process. |
|
343: Cool Down Periods |
When is it necessary to use a cool down period and what it gains to the situation. |
|
Positive interactions |
Name |
Description |
|
353: Building Player’s Confidence |
Addressing the issue of low confidence players and how to help them cope |
|
357: Communication with Players During a DA |
Examinations of ways to deal with a player during a DA, in order to help rather than hurt a situation. |
|
358: Providing Disclosure |
When do you talk about a DA and who do you talk about it with? |
|