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Introduction
Name	Description
301: Introduction to the DA Process	An in-depth look at the DA process and when it needs to be applied.	Read About It!
305: Introduction to the Appeals Process	Course covers ways to handle an appeal.	Read About It!
309: Running an Investigation	How do you approach an investigation effectively?	Read About It!

Identifying Problems
Name	Description
311: IC to OOC transformation	When does an IC matter become an OOC matter?	Read About It!
314: Onsite Coordinating	When is it necessary for the coordinator to step into the session?	Read About It!
315: Identifying a Problem Member	What do you do about someone who skirts the rules and causes problems but never breaks the code of conduct or the rules?	Read About It!
316: Preventing Officer Burnout	Helping an officer continue to enjoy volunteering	Read About It!
317: Dare to Disagree	Positive discussion versus disagreements, what’s the tipping point?	Read About It!
318: Identifying Harassment	What is Harassment and how do you deal with it?	Read About It!

Dealing with Problems
Name	Description
325: Writing a Letter of Counseling	Handling Letters of Counseling	Read About It!

Conflict Resolution
Name	Description
342: Conflict Resolution	How to try to avoid having to open a DA process.	Read About It!
343: Cool Down Periods	When is it necessary to use a cool down period and what it gains to the situation.	Read About It!

Positive interactions
Name	Description
353: Building Player’s Confidence	Addressing the issue of low confidence players and how to help them cope	Read About It!
357: Communication with Players During a DA	Examinations of ways to deal with a player during a DA, in order to help rather than hurt a situation.	Read About It!
358: Providing Disclosure	When do you talk about a DA and who do you talk about it with?	Read About It!